FAQ | Taccso

Frequently Asked Questions

1. What is TAccSo's initial product, and how does it benefit my finance work?

TAccSo's initial product is an AI-powered chat interface designed specifically for finance professionals like tax practitioners and accountants. It leverages advanced language models and Retrieval-Augmented Generation (RAG) to assist with finance, tax and accounting research, streamline communications, and automate workflows. By using our chat interface, you can quickly retrieve information, get answers to complex queries, and efficiently manage your tasks, allowing you to focus on delivering greater value to your clients.

2. How do I use the TAccSo chat interface for my tax and accounting needs?

Using the TAccSo chat interface is simple and intuitive:

Access the Platform: Log in to your TAccSo account at chat.taccso.com.
Start a Conversation: Type your tax or accounting queries directly into the chat window.
Upload Documents: If needed, you can upload files or provide links for the AI to reference.
Receive Assistance: The AI will process your input and provide accurate, context-specific responses and actionable insights.
Manage Tasks: Use the information to update your task lists and workflows, enhancing your productivity.

3. Can I upload my own documents or files to the chat interface?

Yes, you can upload your own documents and files directly into the chat interface. Our initial TAccSo product supports file and link queries, allowing the AI to reference specific information from your documents. This feature enhances the efficiency and effectiveness of information retrieval, helping you get precise answers based on your uploaded content.

4. How secure is my data when using TAccSo's chat interface?

At TAccSo, we are committed to safeguarding your data with the highest standards of security and privacy. Leveraging the robust Microsoft technology stack and industry-leading protocols, we ensure that your information is protected every step of the way:

1. End-to-End Data Encryption

Encryption at Rest and in Transit: Your data is securely encrypted using AES-256 when stored and protected with TLS (Transport Layer Security) during transmission, ensuring confidentiality and integrity.

2. Compliance with Global Standards

Regulatory Adherence: Our platform meets stringent compliance requirements, including GDPR, HIPAA, ISO/IEC 27001, and SOC 2, ensuring your data is handled in accordance with international and regional regulations.

3. Advanced Identity and Access Management

Secure Access Controls: Utilizing Microsoft Azure Active Directory, we implement single sign-on (SSO), and role-based access control (RBAC) to ensure that only authorized individuals can access your data.

4. Comprehensive Data Governance

Data Residency Choices: Our data is currently stored in South Africa where the majority of our clients reside. We are working on data storage optionality.

Data Minimization: We collect and process only the data necessary to provide our services, respecting your privacy and reducing exposure risks.

5. Continuous Monitoring and Threat Detection

Real-Time Protection: Microsoft Defender and Azure Security Center continuously monitor our systems for potential threats, providing proactive defense against vulnerabilities and attacks.

Comprehensive Logging: Detailed logs of user activities and system events enable thorough auditing and swift incident response.

6. Regular Security Updates and Patch Management

Proactive Maintenance: Our infrastructure receives automatic security updates and patches from Microsoft Azure, protecting against the latest threats and vulnerabilities.

7. Secure Development Practices

Integrated Security: Security is embedded throughout our development lifecycle with automated testing, code reviews, and vulnerability assessments, ensuring a secure product from the ground up.

8. Privacy by Design

User Control: You have full control over your data with options to manage privacy settings, opt-in or opt-out of data collection, and request data deletion.

Data Anonymization: Where applicable, your data is anonymized to provide an additional layer of privacy protection.

9. Transparent and Open Practices

Open Protocols: We utilize transparent protocols that allow for public review and auditing, ensuring there are no hidden backdoors or unauthorized data access points.

Data Isolation: any information provided to our models within is isolated and not used for training or development of the model unless explicitly configured to do so.

10. Robust Incident Response and Recovery

Swift Action Plans: In the event of a security incident, our comprehensive response plans ensure rapid and effective resolution to minimize any impact.

By implementing these comprehensive security measures, TAccSo ensures that your data is protected with multiple layers of defense. We are dedicated to maintaining your trust by prioritizing security, compliance, and your privacy in everything we do.

5. Does TAccSo integrate with my existing task management tools like Microsoft 365?

While our initial product focuses on the chat interface, integrating task management functionalities is part of our product roadmap. We are working towards seamless integration with popular task management tools, including those within Microsoft 365. This will allow you to directly populate and manage tasks generated from your interactions with the chat interface, streamlining your workflow even further.

6. What if the AI provides incorrect information or legislative references?

Our AI is designed to provide accurate and helpful information; however, there may be instances where it generates incorrect or outdated legislative references. We recommend the following steps:

Verify Critical Information: Always double-check important legislative references or critical data against official sources or your professional guidelines.
Provide Feedback: Use the feedback feature within the chat interface to report any inaccuracies. Your input helps us improve the AI's performance.
Stay Updated: We are continuously refining our AI models and incorporating user feedback to enhance accuracy. Regular updates will improve the reliability of the responses over time.

7. Is there a cost to using TAccSo's initial product, and how do I get started?

Currently, we are offering access to our initial product to select users free of charge as we continue to develop and refine our platform. To get started, you can sign up for an account on our website. As we progress towards full monetization, we will introduce subscription plans with a range of features to suit different needs